Imagine you are walking up to the counter at your local bedding, cookware and cutlery store to pay for that new cast iron pot. You hand over your coupon, and just as you completed your purchase, your significant other rushes up with a last-minute item. You look at the teller for options and she says, “Well, you can always come back.”
You don’t have to imagine it, this scenario actually happened. I’m sure you’re thinking about your own experience where a store lost out on a sale all because
Read More
Process Improvement: One of the Best Kept Secrets to Small Business Success
The statistics are staggering. Nine out of ten startups will fail.
Let's focus on the 10 percent of business owners who succeed. What causes their success?
In short, they recognize that inefficiences can be the death of their business. Many inefficiencies are hiding in paper-based processes and in not having processes at all.
Processes don't have to be complex to be effective, such as setting up a way to follow up with prospects or setting up a consistent meeting to review your
Read More
What’s Your Company’s Hidden Culture?
Would you dress or act the same way to attend the Master's Golf Tournament as you would to attend a hockey game? Although both are sporting events, they have their own set of unwritten rules that influence social norms, like how you behave and dress at these events.
Newcomers to these events are expected to learn these unwritten rules. They often learn what is acceptable or not by observing the protocols or through others already in the group.
Whether you are a solopreneur who hires
Read More