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Excellerate Associates, the go-to business mentors for entrepreneurial and leadership development

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How to Create an Exceptional Customer Service Culture

November 2, 2017 by Lisa Mininni Leave a Comment

Imagine you are walking up to the counter at your local bedding, cookware and cutlery store to pay for that new cast iron pot. You hand over your coupon, and just as you completed your purchase, your significant other rushes up with a last-minute item. You look at the teller for options and she says, “Well, you can always come back.” You don’t have to imagine it, this scenario actually happened. I’m sure you’re thinking about your own experience where a store lost out on a sale all because
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Filed Under: Blog Tagged With: business mentors, culture, customer service, Excellerate Associates, Lisa Mininni

Process Improvement: One of the Best Kept Secrets to Small Business Success

October 5, 2017 by Lisa Mininni Leave a Comment

The statistics are staggering. Nine out of ten startups will fail. Let's focus on the 10 percent of business owners who succeed. What causes their success? In short, they recognize that inefficiences can be the death of their business. Many inefficiencies are hiding in paper-based processes and in not having processes at all. Processes don't have to be complex to be effective, such as setting up a way to follow up with prospects or setting up a consistent meeting to review your
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Filed Under: Blog Tagged With: business mentoring, culture, Excellerate Associates, Lisa Mininni, process improvement

What’s Your Company’s Hidden Culture?

April 14, 2016 by Lisa Mininni Leave a Comment

Second Stage Business Leader

Would you dress or act the same way to attend the Master's Golf Tournament as you would to attend a hockey game? Although both are sporting events, they have their own set of unwritten rules that influence social norms, like how you behave and dress at these events. Newcomers to these events are expected to learn these unwritten rules. They often learn what is acceptable or not by observing the protocols or through others already in the group. Whether you are a solopreneur who hires
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Filed Under: Blog Tagged With: company culture, culture, wiring

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The Wake Up Profitable Intensive Boot Camp for Business Owners draws in successful entrepreneurs committed to attaining stronger marketing systems, skills and profitability that has resulted in:

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GET YOUR GOALS IN GEARGet Your Goals in Gear is a 65-minute webinar that will help you set your goals — and bring them into reality. Take your business to new levels with an actionable plan of specific measurables, strategies, milestones and actions.

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Me, Myself, and Why?

Me, Myself and Why? Best Selling BookBOOK: Me, Myself, and Why? The Secrets to Navigating Change

The Most Valuable Book You Will Ever Read: Discover how one foundational tool can give you the courage to take you where you want to go in life.

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