Has this ever happened to you? You sit down at your computer and start typing out a carefully crafted email. You include all of the details necessary for a decision to be made. You complete it, read it again for typos, and hit the send key. You’re all proud of yourself knowing you captured all of the information necessary for a decision to be made. You carefully detailed the next steps you want the recipient to take. A few minutes later, your phone rings. The recipient said they just
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