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How Continuous Leadership Development Drives Organizational Success

August 15, 2024 by Lisa Mininni Leave a Comment

Jim Rohn, a best-selling author, once shared an insightful lesson from his mentor: “Success is to be attracted by the person you become.” His mentor further advised, “Learn the skills. Practice the skills. Apply the skills.” This wisdom is particularly relevant for leaders today. Leadership is a dynamic skill that must evolve with changing circumstances, experience, and the demands of the environment.

Leadership is not a one-time achievement but an ongoing journey. To remain effective, you must continuously develop and refine your skills, understanding that what worked in the past may not be enough to navigate future challenges. By expanding your leadership abilities, you can more effectively respond to new situations, foster a culture of continuous improvement, and build resilience within your team.

An Example of The Benefits of Continuously Developing Your Leadership

Consider the case of a technology company CEO who successfully led a startup that grew into a mid-sized enterprise. Initially, the CEO’s hands-on, directive leadership style was well-suited to the fast-paced environment of a startup. However, as the company expanded, this approach began to limit creativity and hinder decision-making within the broader leadership team.

The CEO realized that his micromanagement and pressure were stifling the team’s potential. The more he tried to control, the less effective the team became. He recognized his need for a new approach, deciding to transition to a more collaborative and empowering leadership style. This shift wasn’t easy. It required the CEO to develop new skills in managing his innate human wiring, delegation, active listening, and fostering autonomy among team members.

The CEO invested in leadership coaching, sought feedback from peers, and learned to trust his team to make decisions independently. This meant resisting the urge to bypass team leads or do delegated tasks because they weren’t completed on his timeline. Instead, he implemented tools focused on setting and managing expectations and celebrating successes rather than dwelling on what wasn’t done.

The Impact of Leadership Evolution

The results of this shift were transformative. By empowering the leadership team and learning to manage expectations, the company became more agile and capable of quickly responding to market changes. The new leadership approach also led to increased employee engagement, as team members felt more valued and motivated to contribute their ideas. Ultimately, this change in leadership style was crucial in the company’s ability to innovate, scale, and succeed.

The story of the CEO demonstrates the critical importance of not only expanding your leadership skills but fostering an environment where personal development is welcomed rather than for someone who is broken and needs to be fixed (a common misperception about personal and leadership development). Leaders who embrace the need for growth and adaptation are better equipped to meet the challenges of our evolving marketplace. By continuously developing your leadership capabilities, you not only enhance your own effectiveness, but also empower your teams, drive innovation, and ensure sustainable success for your organization.

 

Invitation

Would you like to learn more about our comprehensive approach to scaling a business? Join us for our next:

Introduction: Scale and Systematize Your Business

Join us online or onsite at one of our convenient sessions held monthly:

Excellerate Associates
Business Innovation Lab CoWorking & Conference Center
38221 Plymouth Road, Conference Suite 1
Livonia, MI 48150

Tuition: $57

Register HERE

Filed Under: Blog Tagged With: Excellerate Associates, Leadership Coaching, leadership development, mentoring, Organizational Development

The Value of Completion

February 2, 2023 by Lisa Mininni Leave a Comment

If you have ever been on the receiving end of ghosting, it left you with many questions.

What went wrong?
What happened?
What’s going on?

According to Psychology Today, ghosting is abruptly ending communication with someone without explanation. While some people believe it’s a way of coping with decision fatigue others believe that ghosting is troubling given it offers no sense of completion.

There’s value in completion. Think of a time where you:

-Completed a 5k run
-Returned the sales person call that you wouldn’t be working with them
-Achieved a stretch goal you didn’t think you could
-Finished a difficult class
-Gave your employer the required notice
-Sat through a boring event because you gave your word you would be there to support someone

In each of these cases, you completed: a goal, a conversation or a promise. You gave them feedback. You allowed them to move on. You honored your word.

Completing conversations, relationships, business arrangements, or commitments allows you to say what there is to say, clarify misperceptions, be your word, finalize a transaction, acknowledge someone, or stretch yourself beyond your self-imposed limits.

When you complete a commitment, relationship, transaction, or goal with full ownership of your part, you can walk away:

With a new perspective
Fully self-expressed
Resolved
Understood
Clarified
Improved
Free

Excellerate Exercise:

Where in your life could you complete something that is unsaid or undone? If you need to complete conversations, start with taking full responsibility of your part.

  • I promised I would follow up and didn’t and the impact is….
  • I haven’t told you and was keeping it in and there’s an impact on you…
  • I wasn’t intentional about fulfilling my promise and the impact on you is…

Filed Under: Blog Tagged With: business mentoring, communication, Excellerate Associates, leadership development, Organizational Development

Leadership: Managing Multiple Commitments

January 26, 2023 by Lisa Mininni Leave a Comment


Meeting your multiple commitments with ease, can seem impossible. Ask anyone how they are doing. What is the typical answer?

I’m so busy.

We all have full lives that can, at times, collide:

⋙ Managing your business (or several of them) or career
⋙ Attending family events
⋙ Focusing on self-care activities, like exercise

So, how do you powerfully satisfy multiple commitments with ease?

Systems thinking. Systems thinking is a holistic approach that focuses on the way parts interrelate within the context of larger systems. When using systems thinking, you consider how each area of life interrelates.

One of my clients couldn’t get traction on both her business goals and personal goals. From a human wiring standpoint, she was wired to perform functions in sequence. She would work on one thing, get it done, and move on to the next.

She saw each commitment as a separate from the other. Behaviorally, she also put her business goals ahead of her personal goals.
Using systems thinking, we explored options by looking at how seemingly separate commitments could be integrated. How could she get her self-care routine accomplished, be on time for that morning appointment, and forward what she was up to in her business.

There were a number of options we discussed, such as:

1. Write down goals in all areas of life.

As she wrote down her goals in all areas of her life, she also realized where she was being unclear about the outcome she desired. According to research, you are 42 percent more likely to achieve your goals if you write them down. Writing down goals also compels you to choose metrics so that you celebrate when you reach it. With this clarity, you can filter the most important activities and enroll others to support your goals (and release others that don’t).

2. Ask for assistance.

My client was naturally wired to want to figure out things for herself and be sequential about each task. Becoming aware of her natural default behavior, she learned to ask herself, “who else could perform this task?” That simple question prompted her brain to explore options and ask for assistance rather than take on everything herself.

3. Use Visual Cues.

Visual cues, like posting your goals or, in my client’s case, bringing her walking shoes to work gave her the visual reminder to put her self-care first. There are other ways to integrate exercise, like parking in the furthest spot from the door, use a stand-up desk, or take short breaks doing simple squats at your desk.

4. Delegate.

My client was of the mindset that it was just quicker to get a task done if she did it herself. However, in the long run, the tasks absorbed time better spent on forwarding another goal. She learned that when she didn’t give her team or her children opportunities to step up, she wasn’t allowing herself or others to grow.

Systems thinking expands the range of options to accomplish goals. Can you see how integrating small steps can have you take giant leaps over time and in multiple areas?

When you have multiple commitments, you may first want to ask if you’re really committed or just interested in that goal. When you are merely interested, you will do what’s convenient. When you’re committed, you’ll do whatever it takes.

Take a minute to ask yourself:

➥ Where in your business or life could you integrate commitments getting two things accomplished at one time?
➥ Where could you ask for assistance or delegate?
➥ Where could you take an easy task that would forward your goal?

Then, take action consistent with your commitment not the circumstance.

Invitation

If inspired to learn more about how to powerfully manage all areas of your life, join us for the Introduction to Scaling & Systematizing Your Business. Join us online or onsite.

Filed Under: Blog Tagged With: business mentoring, Excellerate Associates, goal achievement, leadership development, Organizational Development

Reducing Turnover From 99 Percent to 0 in 3 Months

July 21, 2022 by Lisa Mininni Leave a Comment

When you work in alignment with who you are innately, it’s not work. Aligning your work environment with your natural motivators benefits everyone. You benefit from being personally satisfied with your work, your customers benefit when interacting with employees who enjoy their work, and the organization benefits from a highly-engaged workforce. The measurement of working in alignment with who you are innately, is described in one of my case studies where a company reduced their turnover from 99 percent to 0 in just three months.

The Challenge

A company had high turnover in their customer service department. A large percentage of the customer service agent’s job was to receive incoming calls, assist the customer, and type data into the computer.

As soon as they trained someone, the person would either leave the organization or transfer to other customer-facing departments, where there was face-to-face communication. They were over budget in their training dollars, the customer service satisfaction scores were decreasing because of turnover, and the manager couldn’t advance the department’s goals because so much time was spent training new staff.

They were hiring the incorrect human wiring profile for how the position needed to be executed for optimal success. They tended to hire people who were naturally motivated and preferred:

  • A team-oriented environment
  • Face-to-face communication
  • Variety in their work environment
  • Strong follow through

By assessing the employee who had successfully been in the position for the longest time, they discovered that newer staff that was turning over was wired the opposite of how the position needed to be executed. The employees were disengaged in their work and found other opportunities that aligned with their human wiring needs of face-to-face communication and variety in their work environment. It’s no wonder they were leaving because the majority of the work performed just wasn’t motivating them.

The Solution

After the position’s wiring was identified, an advertisement was developed to attract the ideal candidate. As the candidates applied, they were able to take their own human wiring assessment to determine the ideal match.

After a focused-based interview, they hired the candidates who’s human wiring aligned with how the position needed to be executed, along with other key qualifications and skills. The position needed someone who preferred:

  • A team-oriented environment
  • Phone communication
  • Stability and affiliative work environment
  • Strong follow through

While they needed to change the way they trained the new staff, the success showed in the results.

The Outcomes

Within just three months, the company had reduced turnover from 99% to 0. The new employees were in positions that aligned with how they naturally executed. They were also highly engaged as they got their natural motivators met each day because they were in positions where they used their natural wiring. Additionally, reducing turnover reduced the training expenses and increased customer satisfaction.

Win-Win-Win

Everyone wins when you align the work environment with how someone naturally executes their work. The employee wins because they work in alignment with who they are naturally. Leadership wins because they learn to lead in ways that optimize communication and performance. The external customers win because they experience someone who is motivated by the work they do.

In a world where for decades we required people to assimilate, do something different. Be a company with a distinct culture that taps into the unique superpowers of your employees.

Invitation

If you are inspired to understand your human wiring superpowers, join us for:

Wired to Win 101: How Are You Hardwired?

  • Friday, August 12, 2022 from 8:30 am – 1 pm Eastern Time
  • Join online or onsite.
  • Registration at: https://www.excellerateassociates.com/wired-to-win-101/

Filed Under: Blog Tagged With: business mentoring, Excellerate Associates, Organizational Development, reducing turnover

Why Your Company’s Existence Depends on Personal Development

July 7, 2022 by Lisa Mininni Leave a Comment


At some point, you hear someone say: it’s impossible. You may hear it from a colleague, a friend, or yourself. Every day, we are presented with opportunities to live ordinary or choose to create something extraordinary.

Often, we want to create the extraordinary, but don’t realize we’re influenced from the past. For generations, many workers were influenced by the Industrial Revolution. The factory system brought large concentrations of workers and materials together, surfacing the challenges of organizing and controlling work.

Leaders focused on controlling the way workers do their jobs, and expected workers to follow their instructions. They set up their systems with Industrial Age assumptions requiring employees to “fit in” and “follow the chain of command.” People were incentivized with healthy fringe benefits and bought into a mindset of “jobs for life,” where they worked for one company their entire career, which has now come to an end.

The Industrial Age cultures stressed uniformity, sameness, and stability that infused the workforce mindset. This mindset led to extensive benefit programs and other incentives to keep employees working in the same workplace. It built legacy costs that crippled industries in a rapidly changing world.

The automotive industry evolved into big complex infrastructures employing and influencing generations of dependents. Mom and Pop entrepreneurs competed for talent with the growth of big box stores often squeezing out the small businesses.

The Digital Age brought new careers, new ideas, and new ways to lead. While leadership was shifting to more self-directed teams, mindsets that you needed to go to the office every day were left over from a bygone era; that is, until the pandemic.

The pandemic influenced how work got done. Companies are replacing a hierarchy of authority with a broad network of extraordinary leaders. Companies that thrive will take active steps to build a necessary network of competent leaders throughout the organizations and not necessarily earmark leadership development for only those with a certain title.

If organizations of all sizes do not continue to develop a network of leaders, you will see employees leave to pursue other organizations who do focus on investing in them or they will leave to pursue their entrepreneurial dreams. For the last several years, working remote opened up their schedules to activate their entrepreneurial ideas.

The pandemic continues to mark a turning point in society. The skill of the extraordinary leader will be to learn proactively, unlearn rapidly, and relearn newly.

The post-pandemic workforce wants more flexibility, choices, and personal control. Leaders need to continuously change their own mindsets making sure they’re transforming their infrastructures and the people running it.

Time to Rethink

I invite you to rethink what the future looks like, not by repeating the past, but transforming leadership, organizational structures, company cultures, and how work gets done. Consider this:

• Prepare for the Future.

Notice how current events are shaping the future workforce, examine your outdated assumption systems, and adopt new mindsets. Encourage your team to invest in their personal development so they surface generations of outdated assumptions and beliefs about the workplace.

As an employer, provide a culture where personal development is encouraged, cultivated, and proactively invested in rather than looked at as a “something is wrong” or the person “needs to be fixed.”

Create career paths outside of the organization, keeping in touch with the former employee through online networks, and inviting them to return when they have acquired other experiences. This is especially helpful for family-owned businesses where the owner’s children are best served to get experience outside of the family business.

• Rethink the Workplace Model.

Traditional bricks-and-mortar headquarters resulted in high overhead costs and commuting gave rise to daily stresses and energy consumption. Recruitment of talent to these headquarters brought with it large moving expenses and heavy fringe benefit incentives.

With web-based access, employers can expand their talent pool, increase productivity, and reduce costs. Build in face-to-face collaboration by developing relationships with coworking spaces or offer coworking as a fringe benefit option when working from home isn’t possible.

• Expand Diversity.

Uniformity, assimilation, and stability were motivators of the past. Technology exposed the workforce to other cultures and ethnicities. It broadened the definition of diversity beyond people and cultures to diversity of business lines, revenue streams and employment choices. The workforce of the future wants to work with variety and choices in mind and will expand the definition of diversity further and their employment history will reflect it.

• Focus on Agility.

Leaders will see a more collaborative role and develop workplaces that provide employees growth options rather than outdated layers of management, unnecessary redundancy and complicated infrastructures.

This is the time for radically new mindset changes for rapidly changing times. Everyone needs to be invested in becoming personally-developed leaders so that they create thriving company cultures. No matter one’s role, everyone needs to be invested in developing themselves so they see new possibilities for the future but not possibilities developed from the past. The future of an extraordinary world depends on it.

Filed Under: Blog Tagged With: Excellerate Associates, human wiring, Organizational Development, personal development

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