The Excelleration Business Mentoring, Leadership Coaching, and Training, resulted in:
- Increased revenue by 30% in 24 months
- Accountability systems that revealed and stopped embezzlement
- Transformed co-owner leadership, relationship, and communication
- A growth-ready infrastructure with systems and processes to handle mass increase
- Aligned company goals and employee accountabilities, benchmarks and process for achieving benchmarks
- Increased employee engagement
- Distinctions that:
o Aligned the leadership team with key positions, maximizing their natural human wiring strengths
o Caused core leadership to take ownership and shift from broke/fix (blame, guilt) to possibilities-based thinking
o Transformed co-owner’s communication and leadership capacity
o Leveled up core leadership’s ownership
Positioned Coventry Creations to:
o Increase employee compensation and benefits
o Acquire new manufacturing facility from 5,112 to 10,425 square feet to keep up with the increase in sales (during a pandemic)
- Hire Key Management Staff
With the implementation of business management systems focused on as part of the Excelleration Program, Coventry increased their financial stability to hire three key upper management personnel: Operations Manager, Marketing Manager, and Human Resources Manager, who are leading the company to additional efficiencies and brought skills and talents that were missing.
Between business management processes and communication distinctions, Coventry is resolving issues faster and proactively improving manufacturing processes.
Below are the results that the Managers are addressing from what they learned from the distinctions in the Excellerate Associates Excelleration Mentoring and Training Programs:
The Operations Manager:
• Is training our middle management to own their department and their metrics.
The Marketing Manager
• Improved Coventry’s brand appearance and messaging.
• Is improving the work relationship between Coventry and its sales representative vendors.
The HR manager:
• Is introducing a training program for new team members with three ways to learn based on the distinctions of human wiring and a systems approach to integrating human wiring into the business system:
o Video demonstration
o Reading/listening/talking and
o Hands on experience
• Is improving company culture awareness throughout the company and has improved Coventry’s onboarding process with the goal of improving retention of new employees.