What do these business tools have in common?
Organizational Chart
Core Values
Fiscal Fitness
These tools are often overlooked essentials. Without them you will:
Wrestle with knowing your bench strength
Struggle to shape your company’s culture
Be caught off guard as you scale
Bench Strength
As soon as one of my mentoring clients got clear on the reporting relationships within her rapidly growing business, she was then able to see clearly how to stop being the bottleneck in
Read More
3 Unconventional Tips to Client Satisfaction
Search on customer satisfaction tips and you'll see similar advice:
Listen
Be Responsive
Get to Know Your Customers
Measure and Improve
The advice is good. It is also essential.
Let's go a step further. Consider what client satisfaction processes would make your company's culture distinct.
There are three steps that have made a real difference in distinguishing my business mentoring and training company. As we expand our continuum of services to include a co-working and conference
Read More
Business Management Processes: Simple is Profound
Admit it. Sometimes you make business harder than it is. You overthink your strategies and complicate processes.
Yet, the simple solutions are the most profound. Simple business processes can position your business for scalability and positively shift your bottom line.
In my experience mentoring business owners, they often have the solutions but don’t realize it. They have the pieces to a puzzle but haven’t put them together in ways that make a real difference, especially when it comes to
Read More
Leadership: Overcoming Breakdowns
The new year is often a signal to set new goals and create new outcomes. Goals give your business and life direction and boost your motivation.
Let's face it, when you create goals that are a stretch, the reality you're living in doesn't always match up. There's a gap.
That gap naturally creates breakdowns. The most recent breakdown happened to be January 17.
What was January 17, you ask? That day is dubbed Ditch Your Resolution Day.
It turns out that 91 percent of Americans fail to
Read More
Dealing With Sales Rejection: Biologically Overcoming No
If you’re in business, you have something to offer. You offer an idea, a product, or a service. When that idea, product, or service is rejected, it can stop business leaders in their tracks.
Being stopped may take on the form of:
Overthinking what went wrong
Getting upset or making yourself and/or your team wrong
Stopping communication or action
Let’s face it, nobody likes rejection. However, there is a biological reaction that occurs when you hear the word no.
If your
Read More