Most leaders recognize the importance of fostering a strong company culture. They spend a good deal of effort to clarify the company’s vision and values. However, there is often a disconnect in having those values actively demonstrated so they become an active cultural norm.
Consider the case study of one of our clients: A CEO who was naturally wired as an independent, results-oriented, and a direct communicator. She wanted to cultivate a culture of open and direct communication within her
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Navigating Your Company’s Culture Conundrum: Who (or What) Determines The Path to Success?
Research suggests that the culture within a company plays a crucial role in determining its success or failure. However, the question arises: who is responsible for defining the company culture when it is unclear? The answer lies with both existing employees and new hires, as they collectively shape the culture through their behaviors and interactions.
Unfortunately, relying solely on observation to understand acceptable behavior within a company can be a hit-or-miss approach. This approach
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Top 8 Questions to Create an Exceptional Customer-Service Culture
Imagine that you are walking up to the counter at your local store to pay for that new cast iron pot. You hand over your coupon, and just as the cashier is transacting your purchase, your significant other rushes up with a last-minute item. You look at the cashier for options and she says, “Well, you can always come back.”
You don’t have to imagine it, this scenario actually happened. There were a number of options available, such as reversing the sale and ringing up the merchandise again
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Disappearing the Ghosting Dance
A study by Indeed shows that 57% of employers say that candidate ghosting is not only prevalent, but it is increasing. This is not news to many employers who are doubling up on their interviewing appointments in anticipation of no shows. However, ghosting happens from both employers and candidates. Employers are frustrated by a candidate's no show and candidates are dismayed when they interview and receive no communication from the employer.
How do we disappear the ghosting dance?
The issue of
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6 Questions to Ask Yourself About Your Company’s Culture
Imagine you walk up to a hostess stand at a restaurant, she looks at you, and you notice that she’s on the phone. You wait. She gets off the phone and continues to look down at the computer. You stand there looking around waiting patiently for her to look up again to let her know you have a reservation.
She gives you no motion to let you know she will be with you in a minute and no eye contact after her call was concluded. You stand there waiting for her or someone else to acknowledge your
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